How may we help?

Yes, we deliver worldwide. The shipping options available for your destination are shown at checkout.

Estimated delivery times are:

• United States: 4–10 business days.
• International destinations: 8–14 business days.
• Some deliveries may take 8–16 business days.

These are estimates rather than guaranteed arrival dates. Please allow additional time for order processing.

We aim to dispatch your items together. Orders fulfilled from different locations may arrive in separate packages, with tracking information provided for each shipment.

Once your order ships, we will email your tracking information. You can also follow its progress through our order tracking page.

Orders are usually prepared for dispatch within 1–3 business days. During busy periods, processing may take up to five business days.

Tracking details are sent once your order has been dispatched.

Please contact Eloena within 24 hours of placing your order to request a change or cancellation.

We cannot guarantee changes once preparation has begun. Your request is confirmed only when our team acknowledges it.

First, check the latest tracking information.

If the parcel is marked as delivered, check with household members, neighbours, building reception or your local carrier. If you still cannot locate it, contact Eloena with your order number and we will help.

All purchases are final sale. We do not accept returns or exchanges for a change of mind, personal preference or incorrect size selection.

Please review the product details and size guide before ordering. This policy does not affect your applicable statutory consumer rights.

Please compare your measurements with our size guide before checkout. We do not accept returns or exchanges solely because the selected size does not fit.

If you would like sizing guidance, contact Eloena before placing your order.

Please contact Eloena Client Care within 7 days of delivery, including your order number, a description of the problem and clear photographs.

We will assess your request individually and explain the appropriate resolution, taking your applicable consumer rights into account.

No. Items marked Final Sale cannot be returned or exchanged.

Store credit may be offered in eligible circumstances after our team reviews your request. Availability depends on the circumstances and your applicable consumer rights.

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay and the other payment methods displayed at checkout.

Available options may vary by destination.

Yes. Eloena gift cards can be applied to eligible purchases. Enter your gift card code at checkout.

Our team may issue store credit in approved cases. It can be used towards a future Eloena purchase, following the instructions and terms supplied when it is issued.

Payments are handled by encrypted payment providers. Eloena does not directly store your full payment card details.

Never send your card number, security code or password by email or through our contact form.

Follow the care label attached to your garment for washing, drying and ironing instructions.

Check the label before applying heat, bleach or stain treatments, and contact us if you would like clarification before washing.

Store both pieces clean and completely dry, away from moisture and direct sunlight. Fold them neatly, or hang them without stretching the garment.